HRS Hotel sourcing for businesses

B2B software that enables businesses to manage rates and contracts with thousands of hotels

The challenge

The business process of discovering, comparing and contracting with hotels is called sourcing. HRS offers booking of millions of hotels the world over, and they wanted to enable the big global players to be able to compare, contract with and book these hotels. I was tasked with designing the sourcing interface and ship the tool together with the development team.

Success scenario

“Enterprises save time and money by negotiating, managing and booking all their business travel through HRS sourcing.”

Approach

I ran weekly concept sessions, re-iterating constantly with the PM and a design colleague, to keep us on track with covering the complexity of the rate negotiation process and presentation state management for the end user.

Hotel prices were updated automatically through Amadeus and other global rate exchange systems. The hotels could enter in client specific negotiations as well as the business client looking for the best balance of costs, location and amenities.

One of the many resulting versions to test the information grouping and usability.

Details & density

The multitude of factors that had to be on-screen led to lots of frustrating dead-ends. We ran through 34+ versions until we arrived at the best performing solution in user testing.

Style guide and component collection

I built the collection and style guide for both major areas of the product, hotes and businesses side. The frontend was built in close collaboration with the engineers, keeping it close to the design vision.

The product was launched and well received, here is a shot from one of the trade fairs where the sales colleagues present it to potential customers.